We are only able to ship products when available in your nearest Distribution Center (DC). When you input your zip or postal code into our tracker, it allows us to see which items are available to reach you from your nearest DC. Some products will be ineligible to ship to your location based on availability in your nearest DC. We are not able to ship items from a split shipment, which includes products available in your nearest DC and a further DC. Some items may become available in your DC over time.
To see shipping options, just add the items you’d like to purchase to your cart. Once items have been added, go to your cart and enter your zip code in the Shipping Rates Calculator to see the shipping rates available in your location.
Orders consisting only of small parcels (lighting, accessories, etc.) most often ship within 1 week of placing the order.
Shipping time for furniture orders sometimes depends on your location. When you place your order, our Customer Care team will contact you to finalize delivery arrangements.
*Please note, some items include an additional assembly fee.
Deluxe delivery fees will increase for shipping addresses that are approximately 100 city miles or more from store locations. Enter your zip code before checking out or contact your local store to confirm the corresponding zone for your zip code.
If you have delivery-related questions, please contact us using the following information to determine the best course of action:
Please contact the store where you made your purchase.Online Orders Only
Estimated Shipping and Delivery
We quote estimated times of arrival as accurately as possible. However, some orders may be delayed beyond our quoted time due to unforeseen circumstances. We are unable to discount due to production or shipping delays.Delivery To Your Home
Before delivery of your product, there are a set of simple steps that can be taken to ensure a smooth and efficient delivery, including measuring your space in advance, and clearing a path for delivery.Rescheduled deliveries
Reschedules made after your delivery time-frame has been scheduled will incur a rescheduling fee, starting at $49. Please Note: If you are not at home at the time of your agreed-upon delivery time-frame, you will incur the expense of the original delivery fee, and be charged for a second delivery.