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RETURNS AND EXCHANGES POLICY
Merchandise delivered by us or one of our professional delivery partners may be returned within 14 calendar days of receipt, provided it is in the same condition as delivered and deemed resalable upon our inspection. If, in our assessment, the item is not in resalable condition, we are not obligated to accept the return or issue a refund.
For Pickup Orders At Our Distribution Centers:
We may offer store credit for returns requested within 14 calendar days of pickup, provided the merchandise is unopened, in its original condition.
If, based on our evaluation, the returned item is not in the same condition, we are not obligated to accept the return or issue store credit.
All returns delivered by us, or picked up at one of our Distribution Centers are subject to a restocking fee of at least 20% of the original purchase price, which may increase depending on the item’s condition and whether it remains in its original packaging. Customers are responsible for all return transportation costs, except in cases of even exchanges or when products received are damaged. Original delivery fees are non- refundable.
THE FOLLOWING ITEMS ARE NOT ELIGIBLE FOR RETURN
Custom Orders: Custom orders are made to your individual specifications and are not eligible for return, store credit or exchange.
Mattresses: Due to federal and state regulations, we will not accept returns, offer store credit, or exchange any mattresses except as covered by our Sleep Promise agreement.
“As-Is” and “Final Sale”: Items sold in “As-Is” or “Final Sale” condition are offered at a significant discount and are not eligible for returns, store credit, or exchange or warranties through Scandinavian Designs, Dania Furniture, or the manufacturer. These transactions are classified as “As-Is” and “Final Sale.” Additionally, for such purchases, we make no guarantee of our ability to source replacement parts nor are we obligated to do so.
Outlet: Items purchased at any of our Outlet stores are not eligible for return, or store credit.
REFUNDS
If your original payment was made by personal check, cash, Apple Pay, or by bank or credit card without presenting the card in-store, a refund check will be mailed to you within 21 days. Refunds will be issued to the original card used and are subject to the return processing timelines of your card issuer for online purchase and purchases made in-store with a bank or credit card that is presented in-store at the time of return.
Refund amounts will reflect the original purchase price minus any delivery fees, applicable restocking fees, or return delivery charges.
All sales are considered final for orders picked up at our Distribution Centers. Approved transactions initiated within fourteen (14) calendar days from the date of delivery may be issued as store credit, which will not expire and may be applied toward future purchases.
ORDER CANCELLATIONS
To cancel an order before it ships, please contact us. If the order has been packed, is canceled at delivery, or refused for reasons other than damage or error, a restocking fee of at least 20% of the original purchase price and return shipping costs will apply. Since Custom Orders are made to individual specifications, cancellations made more than 24 hours after the order is placed will result in the deposit paid at the time of purchase being retained by us and cannot be refunded.
PRODUCT ARRIVES DAMAGED
Please inspect all items upon delivery before signing. If something is damaged or missing but still usable, please keep the item and contact us for a replacement part or repair. If the item is unusable, you are under no obligation to accept delivery of the item(s). Damaged items will be repaired or exchanged at no cost, but photos are required. To qualify for a return or replacement, damage must be reported at the time of delivery.
If you have questions about returns and exchanges, please contact us and we can help. Call us directly at 1-844-722-6347.
Regular business hours:
Everyday 7:00 AM - 6:00 PM Pacific Time
Phone: (844) 722-6347
We do our best to return all correspondence within one business day but if you have a time sensitive matter, we suggest that you call us during regular business hours for immediate attention
