Return & Exchange PolicyReturn & Exchange Policy, Delivery & Warranty Information SATISFACTION GUARANTEED
We are committed to providing you with an excellent customer experience: we stand behind the merchandise we sell. We cannot accept any returns without a proof of purchase. If you have delivery or product-related questions, please contact us using the following information to determine the best course of action:
Please contact the store where you made your purchase.Online Orders Only
We quote estimated times of arrival as accurately as possible. However, some orders may be delayed beyond our quoted time due to unforeseen circumstances. We are unable to discount due to production or shipping delays.Delivery To Your Home
Before delivery of your product, there are a set of simple steps that can be taken to ensure a smooth and efficient delivery, including measuring your space in advance, and clearing a path for delivery.Rescheduled deliveries
Reschedules made after your delivery time-frame has been scheduled will incur a rescheduling fee, starting at $49. Please Note: If you are not at home at the time of your agreed-upon delivery time-frame, you will incur the expense of the original delivery fee, and be charged for a second delivery.
RETURNS AND RESTOCKING
If you are not satisfied with your purchase, please let us know. Contact us as outlined above, depending on where you made your purchase.Product Arrives Damaged
When a product is being delivered, you should inspect all items in your shipment before signing for the delivery. Upon inspection, if you notice something faulty or missing but the item is still usable, please keep the item and contact Customer Care via the CONTACT US form on this page to arrange for a replacement part or to schedule a repair. If the item is unusable, you should refuse the delivery. Damaged items will have parts sent or exchanged at no charge. Photos of the damaged merchandise will be required.You Changed Your Mind
If your order has not yet shipped, please contact Customer Care via the CONTACT US form on this page to determine if your order can be canceled. If the product has been packed and prepared for delivery, a restocking fee will generally apply. If your order has shipped, merchandise may be returned for a full refund within 14 days of receipt of merchandise provided you have retained all original packaging.
(does not apply to special order items or mattresses) We have a 14 day return policy. Returns will be taken if the merchandise is returned in the same condition as you received it.
A restocking fee will apply, starting at 10% of the purchase price for any item returned out of the factory-sealed packaging. All items will be inspected upon return. The company reserves the right to charge higher restocking fees based on the condition of the returned product. Any restocking charge will be taken out of any refund due.
If the product requires delivery back to one of our locations, the customer is responsible for the return delivery charges. We cannot accept any returns or exchanges after 14 days of receipt of merchandise.
If paid by check or cash in store, a refund check will be mailed to you within 21 days. Payment by bank card can be processed immediately upon the product being returned.Custom Orders
Custom orders are made to your individual specifications, and therefore are not eligible for return or exchange.Mattresses
Due to federal and state regulations, we will not accept returns for any mattresses not covered by our Sleep Promise agreement.As-Is and Final Sales
These items are sold at a generous discount and therefore are not returnable, as they are final sale.
If you would like to return or exchange your product to one of our Scandinavian Designs stores, the best way to expedite the process is to contact Customer Care via the CONTACT US form on this page.
Most merchandise comes with a manufacturer’s warranty which takes precedence over any other warranty. In the event that the manufacturer does not provide a warranty or the manufacturer’s warranty is less than one year, we provide the original retail purchaser a one year warranty against manufacturer defects. This warranty is guaranteed provided the products are subject to normal wear and tear, are used for their original purpose, and are not modified in any way. Some materials such as wood and veneer are natural materials, and variations are characteristic. Natural materials are also subject to color changes due to environment or sunlight. These normal variations are not covered under our warranty. The one year warranty will not apply if issues arise during self-installation of items with electrical components. It is up to the purchaser to arrange transportation for warranty issues. For information on specific product warranties, please contact Customer Care via the CONTACT US form on this page.