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Merchandise may be returned within 14 days of receipt if it's in the same condition as delivered and deemed by us resalable upon inspection. If, based on our own assessment, merchandise is not in the same condition or resalable, we are not obligated to accept the return or issue a refund. A restocking fee of at least 20% of the original purchase price will apply and may be higher based on item condition and packaging for all returns. Return shipping costs are the purchaser’s responsibility, except for even exchanges or items received damaged. Original delivery fees are non-refundable. For details on our Price Match Guarantee, visitscandinaviandesigns.com/pages/price-match-guarantee
Custom Orders: Custom orders are made to your individual specifications and are not eligible for return or exchange.
Mattresses: Due to federal and state regulations, we will not accept returns for any mattresses except as covered by our Sleep Promise agreement.
“As-Is” and “Final Sale”: Items sold in “As-Is” or “Final Sale” condition are offered at a significant discount and are not eligible for returns or warranties through Scandinavian Designs, Dania Furniture, or the manufacturer. These transactions are classified as “As-Is” and “Final Sale.” Additionally, for such purchases, we make no guarantee of our ability to source replacement parts nor are we obligated to do so.
Outlet: Items purchased at any of our Outlet stores are not eligible for return.
If your original payment was made by personal check, cash, Apple Pay, or by bank or credit card without presenting the card in-store, a refund check will be mailed to you within 21 days. Refunds will be issued to the original card used and are subject to the return processing timelines of your card issuer for online purchase and purchases made in-store with a bank or credit card that is presented in-store at the time of return. Refund amounts will reflect the original purchase price minus any delivery fees, applicable restocking fees, or return delivery charges.
To cancel an order before it ships, please contact us. If the order has been packed, is canceled at delivery, or refused for reasons other than damage or error, a restocking fee of at least 20% of the original purchase price and return shipping costs will apply. Since Custom Orders are made to individual specifications, cancellations made more than one business day after the order is placed will result in the deposit paid at the time of purchase being retained by us and cannot be refunded.
Please inspect all items upon delivery before signing. If something is damaged or missing but still usable, please keep the item and contact us for a replacement part or repair. If the item is unusable, you are under no obligation to accept delivery of the item(s). Damaged items will be repaired or exchanged at no cost, but photos are required. To qualify for a return or replacement, damage must be reported at the time of delivery.
If you have questions about returns and exchanges, please contact us and we can help. Call us directly at 1-844-722-6347.
Regular business hours:
Everyday 7:00 AM - 6:00 PM Pacific Time
Phone: (844) 722-6347
Or Contact Us form below.
We do our best to return all correspondence within one business day but if you have a time sensitive matter, we suggest that you call us during regular business hours for immediate attention
